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| Q: | Where do I find my Trusted Traveler membership number? |
| A: |
Find your Trusted Traveler's membership number by logging into your Global Online Enrollment System (GOES) account. The membership number is listed toward the bottom of the page. The membership number is also on the back of Trusted Traveler cards. |
For more information about finding your membership number, click here
| Q: |
Where can I find more information about  Expedited Screening Pilot? |
| A: |
On Oct. 4, 2011 the Transportation Security Administration (TSA) launched an expedited screening pilot program. CBP has partnered with TSA on this Department of Homeland Security initiative, which is designed to help TSA focus resources on higher-risk and unknown passengers while expediting the process for lower-risk and known passengers whenever possible. |
For more information about finding your membership number, click here
| Q: | What do I do if the kiosk issues me a receipt marked with an “X”? |
| A: |
The purpose of the kiosk receipt is to indicate to a CBP officer that you have successfully used the kiosk. In most cases this receipt also exempts you from the requirement to complete a paper CBP declaration (CBP form 6059B). The CBP officer at the egress control point (after baggage claim) will confirm that the receipt belongs to you and will collect it as you exit the baggage control area. Many airports have a designated line for Global Entry members at the egress control point for expedited exit from the CBP area.
If the kiosk receipt has an “X” printed on it, then you must report to a CBP officer. Please report to the nearest staffed CBP passport control station. You do not have to get back in line. The CBP officer at the passport control booth will review your documents, determine the reason the “X” was printed on the receipt and either release you from there or refer you to “secondary” for additional processing.
The “X” can mean many different things: random inspection; you have items to declare; you have duty to pay; you have agriculture products that need to be examined; your membership may need review; your fingerprints may not have matched, the system may have trouble completing the transaction; you may have timed out on one of the screens, or other issues.
You must have the “X” cleared before proceeding the egress control point referenced above, or you will be directed back to passport control for processing.
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| Q: | Will Global Entry be expanding to other airports? |
| A: |
CBP has been operating Global Entry as a pilot program since June 6, 2008 at 20 airports. Based on the successful operation of the pilot, CBP is preparing federal regulations to make it a permanent program. Once the regulations are published later this year, CBP will evaluate additional sites for expansion. |
| Q: | How do I add NEXUS to my existing Global Entry membership? |
| A: |
After logging in to GOES (https://goes-app.cbp.dhs.gov/), on the GOES home page under the Program Membership(s) section, click on the "Manage Membership" button. On the next page, click on the "Add Trusted Traveler Program" button. Make any informational change necessary.
On the U.S. Customs and Border Protection (CBP) Trusted Traveler Program List page, select the checkbox next to the NEXUS option. On the next page you will see the NEXUS logo. There will be required data you will need to provide including questions that you will have to answer. (Some of these questions are very similar). Once all the application information is entered/ corrected you will need to certify your application and pay the fee.
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| Q: | If I am a current Global Entry member, how do I update my passport information? |
| A: |
All Global Entry members can update their passport information through their GOES account. This applies only to passports that do not include a name change. If you do not have a GOES account, please visit the website and create an account.
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| Q: | Can I join Global Entry if I am not a U.S. citizen or U.S. lawful permanent resident? |
| A: |
Global Entry is also available to citizens of the Netherlands who are enrolled Privium and Canadian NEXUS members. Global Entry is also available to citizens of Mexico. Other countries will be added to this list soon. |
| Q: | Do new members automatically receive a Global Entry card? |
| A: | U.S. Customs and Border Protection (CBP) will begin issuing Global Entry radio frequency identification (RFID) cards on July 12, 2011 to qualified U.S. citizens, U.S. Lawful Permanent Residents (LPRs) and Mexican citizens (not already in possession of a SENTRI card) who are approved for membership in Global Entry. There is no additional cost for the RFID card as it will be included in the application fee. |
| Q: | Do current members approved prior to July 12, 2011 automatically receive a Global Entry card? |
| A: | No, Global Entry members who were approved for the program prior to July 12, 2011 and wish to obtain a RFID card may request one via their Global Online Enrollment System (GOES) account for a $15 fee. |
| Q: | Must I obtain a GE card? |
| A: | No, it is not necessary to obtain a Global Entry card to continue using your program membership at airport kiosks. A Global Entry card is only required for use at the SENTRI and NEXUS lanes coming into the United States. |
| Q: | How do I request a Global Entry card? |
| A: |
First, log in to your GOES account and click on the "Manage Membership" button. Next, click on the "Request for Global Entry Card" button. Finally, complete the application and pay the $15.00 fee. Further instructions can be found here.
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| Q: | When will I receive my Global Entry card? |
| A: | You will receive your Global Entry card 7-10 business days after you are approved for Global Entry. |
| Q: | Where can Global Entry cards be used for border crossing? |
| A: |
Global Entry cards are Western Hemisphere Travel Initiative compliant documents for land and sea
travel. Additionally, these cards will be valid for use at the SENTRI and NEXUS lanes coming into the United States. However, Global Entry cards will not be valid for entry into Canada via the NEXUS lanes and kiosks; and members must use a passport or U.S. LPR card at the Global Entry kiosks.
The card operates as a SENTRI card for Global Entry members. Global Entry card holders must follow all program rules for SENTRI when using this card at land and sea ports of entry. For more information on SENTRI, please go to www.sentri.gov.
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| Q: | Is there anything I have to do prior to using the Global Entry card? |
| A: | You must go to https://goes-app.cbp.dhs.gov/ and activate your card within 30 days of receipt or you will be unable to use your card at the Trusted Traveler lanes. |
| Q: | How do I activate my Global Entry card? |
| A: | You must go to https://goes-app.cbp.dhs.gov/, follow the “Activate Membership Card” link and enter information from the back of your card. Further instructions can be found here. |
| Q: | Is there anything I have to do prior to using the Global Entry card in the NEXUS/SENTRI lanes? |
| A: | Global Entry members, who wish to drive their vehicle in the SENTRI lanes, must register their vehicle with CBP and schedule an appointment at a SENTRI enrollment center to have a 7-point vehicle inspection conducted. For more information on SENTRI and the location of SENTRI enrollment centers, please go to http://www.sentri.gov. There are no additional requirements for a member to use the NEXUS lanes coming into the U.S. However, Global Entry cards will not be valid for entry into Canada via the NEXUS lanes and kiosks |
| Q: | Do I have to pay anything to register my vehicle in SENTRI? |
| A: | If you register your vehicle in SENTRI as part of your initial application, there is no fee. If you wish to register your vehicle after your initial application, you must pay a $42 vehicle registration fee. All vehicles must have a 7-point inspection conducted by a CBP officer at a SENTRI enrollment center. For more information on SENTRI and the location of SENTRI enrollment centers, please go to http://www.sentri.gov. |
| Q: | As a current NEXUS or SENTRI program member, am I able to use Global Entry? |
| A: |
Yes. Current NEXUS and SENTRI members are eligible to use the Global Entry kiosks through their NEXUS or SENTRI membership at no additional cost. You can log on to your GOES account for additional Global Entry information. |
| Q: | As a current NEXUS or SENTRI member, what do I need to do in order to use the Global Entry kiosks? |
| A: |
As a NEXUS or SENTRI member, you will be able to use the Global Entry kiosks at the 20 U.S. international airports where Global Entry is available once you provide 10-fingerprints and passport information to CBP. If your 10-fingerprints and passport information are already on file, you can begin using the kiosks without any further action needed. For additional Global Entry benefit requirement information, log on to your GOES account. |
| Q: | Will I need to be interviewed again when I renew my program membership? |
| A: | An interview for program membership renewal may not be necessary. Once you submit your renewal application and fee, please check your GOES account periodically for updates on what actions are necessary to complete the renewal process.
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| Q: | As a current Global Entry program member do I get the NEXUS or SENTRI benefit at no additional cost? |
| A: |
Not at this time. Although, CBP is working on extending NEXUS and SENTRI benefits to current Global Entry members at a later date. |
| Q: | Can I use my NEXUS/SENTRI/GLOBAL ENTRY card at the GE kiosk? |
| A: | No. You must use your passport at the Global Entry kiosk. |
| Q: | As a Global Entry program member, or NEXUS or SENTRI member with the Global Entry benefit, do I get head of the line privilege at U.S. airports where Global Entry kiosks are not available? |
| A: |
The head of the line privilege is only available at the 20 U.S. airports that have Global Entry kiosks. The head of the line privilege is reserved for program members if the kiosks are out of service, get referred to a CBP officer and at the egress/exit points. |
| Q: | Are children able to enroll in Global Entry? |
| A: |
Children may enroll in Global Entry if they are at least 14 years of age. |
| Q: | Can my child/children enroll in Global Entry if I am not a member? |
| A: |
Minor children, 14 years and older, that do not have a parent or legal guardian enrolled in Global Entry may enroll. Parental or legal guardianship permission is required and must be present at the time of the interview. |
| Q: | Are Global Entry passport stickers required to use the kiosk? |
| A: |
No. The Global Entry passport sticker is not required to use the Global Entry kiosk. The Global Entry passport sticker identifies you as a Global Entry member to CBP personnel. |
| Q: | How can I get a Global Entry passport sticker? |
| A: |
Visit any Global Entry, NEXUS and SENTRI enrollment center and speak with a CBP officer. Your program membership will be verified and a Global Entry sticker will be placed in your passport.
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| Q: | Is criminal history a disqualifier for Global Entry? |
| A: |
Global Entry is a risk-based approach to facilitate the entry of pre-approved U.S. citizens, lawful permanent residents of the United States and citizens of certain other countries. Applicants may not qualify for participation in the Global Entry program if any of the following conditions are applicable:
- They provide false or incomplete information on the application;
- They have been convicted of any criminal offense or have pending criminal charges to include outstanding warrants;
- They have been found in violation of any Customs, Immigration, or Agriculture regulations or laws in any country;
- They are subjects of an investigation by any Federal, state, or local law enforcement agency;
- They are inadmissible to the United States under Immigration regulation, including applicants with approved waivers of inadmissibility or parole documentation; or
- They cannot satisfy CBP of their low-risk status or meet other program requirements.
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| Q: | Must I declare food items or products when using the Global entry kiosk? |
| A: |
Yes. You may be able to bring in food such as fruits, meats or other agricultural products depending on the region or country from which you are traveling. Restrictions are placed on these products to protect community health, preserve the environment and prevent the introduction of devastating diseases to domestic plants and animals. Failure to declare food products can result in up to $10,000 in fines and penalties.
Travelers may check the general admissibility of fruits and vegetables by consulting APHIS's FAVIR database at http://www.aphis.usda.gov/favir/.
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| Q: | Are all U.S. visa classifications eligible for participation in Global Entry? |
| A: | Most visa holders are eligible to participate, however, if you are entering the United States under one of the following visa categories you are not eligible to participate in Global Entry: |
- C-1 - Alien in Transit
- C-2 - Alien in Transit to United Nations
- C-3 - Foreign Government Official In transit
- H-1C - Registered Nurse
- H-2A - Agricultural worker
- H-2B - Unskilled worker
- H-2R - Returning H-2B
- H-3 - Trainee
- K-1 - Fiancé of U.S. Citizen
- K-2 - Child of K-1
- K-3 - Spouse of U.S. Citizen
- K-4 - Child of K-3
- M-1 - Vocational student
- M-2 - Spouse/child of M-1
- N-8 - Parent of SK-3
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- N-9 - Child of N-8, SK-1, SK-2, SK-4
- S-5 - Witness/Informant
- S-6 - Witness/Informant
- S-7 - Family members of S-5, S-6
- T-1 - Trafficking victim
- T-2 - Spouse of T-1
- T-3 - Child of T-1
- T-4 - Parent of T-1
- T-5 - Sibling of T-1
- U-1 - Criminal Activity Victim
- U-2 - Spouse of U-1
- U-3 - Child of U-1
- U-4 - Parent of U-1
- U-5 - Sibling of U-1
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Expedited Screening Pilot?